Shipping policy
Thank you for shopping with Mpeccable Creations! We take pride in creating and preparing every order with care. Please review our shipping information below before placing your order.
Processing & Production Times
Processing time refers to the amount of time needed to prepare your order before it is shipped.
Ready-to-ship items are generally processed within 3–5 business days.
Custom and personalized orders require additional production time. Because these items are made specifically for you, processing times may vary depending on the item, customization requested, order size, and current order volume.
An estimated turnaround time will be provided when applicable. Please remember that processing/production time is separate from shipping time.
Shipping & Delivery
Once your order has been completed and shipped, delivery time will depend on the shipping method and carrier selected for your order.
When tracking information is available, it will be sent to the email address or phone number provided at checkout.
Carrier delivery estimates are not guaranteed by Mpeccable Creations. Delays caused by the shipping carrier, severe weather, holidays, or other circumstances outside of our control may occasionally occur.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Mpeccable Creations is not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Stolen or Delayed Packages
Once a package has been transferred to the shipping carrier, Mpeccable Creations does not control the carrier's delivery process.
If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery. If a package appears to be lost in transit, please contact us so we can assist you with determining the appropriate next steps with the carrier.
Packages marked as delivered by the carrier but reported missing should first be checked with household members, neighbors, the delivery location, and the shipping carrier.
Returned Packages
If a package is returned to Mpeccable Creations because of an incorrect or incomplete address, unsuccessful delivery attempt, or other customer-related delivery issue, additional shipping charges may be required to resend the order.
Local Pickup
Local pickup may be available for eligible orders when offered at checkout or arranged directly with Mpeccable Creations. Customers will be notified when their order is ready for pickup. Please do not arrive for pickup until you have received confirmation that your order is ready.
Custom & Large Orders
Large custom, group, event, or business orders may have different production and shipping timelines. Any special turnaround or delivery arrangements for these orders will be communicated during the ordering process.
Questions About Your Order?
If you have questions regarding the status or shipping of your order, please contact Mpeccable Creations and include your name and order number so we can assist you